Server Management

InterPole provides its specialisation in managing servers on Linux, Windows NT and Windows 2000 platforms. In the most common scenario, enterprises have their servers colocated with an ISP or IDC. There also are a sizable number of companies who have application servers hosted in their office over ADSL, ISDN or leased lines. We take away the task of continually managing and maintaining the services to its optimal capacity, and resolve issues even before they are noticed by your users.

At the InterPole NOC, we operate our monitoring servers which poll your servers at defined intervals and capture performance data to our logger software. This lets us know in advance when the server is under load, falling short on resources, or is being abused by a user.

HTTP Service Monitoring Monitoring of HTTP Port Checkup of several apache / IIS modules like gzip module, cgi-bin, PERL/PHP/ASP modules, etc. for vulnerabilities, patches HTTP uptime and monitoring, continuous checking of port uptime with bot programs.   Log Checking and Reporting System logs are checked for unusual events on regular basis Reporting of unusual system incidents Checking of server access logs and error logs for HTTP and take appropriate actions and reporting Monitoring of other custom applications logs   Installation of Agents Agents to monitor system processes, and generate alerts when a process crashes SNMP agents for fetching performance counters of system resources Uplink performance monitor for logging network latency of IDC or ISP.   Server Health Monitoring Server is continuously monitored for Ethernet Traffic, Disk, Memory, CPU and Swap Utilisation, Processes, Database Transactions and many more parameters Live access to the server state is provided to the customer to view server performance over 5 minute, 30 minutes, 1 day and 1 week intervals.   Patches and Service Pack Installation Service packs of the OS are checked for updates everyday, and installed as and when available. Application patches are installed in hours after release.   Scheduled Backups The backups of configuration files, Data, databases, user accounts are taken at scheduled intervals as per client requirement Rotation of archives and backup management cycle for fast restoration in case of failure.

Other Services
Services not covered above, such as installation of applications, application servers, database installation, database optimisation, etc. are provided additionally using the expertise that are available in-house. These services are provided on an hourly rate basis. Before undertaking the relevant service assignment, an estimate in terms of manhour(s) will be indicated to complete the activity.